Customer Support

You’ve got questions, we’ve got answers.

Do you have this item in stock?

It’s quick and easy to check the stock status of the item you’re interested in.

On the item description page, you can find the stock status for the item you are interested in located above the “Add To Cart” button. If the item you’re interested in is not in stock, you can sign up to be notified of item updates.

How to find stock status of item online

If the item is out of stock, you can sign up for product updates and we’ll email you as soon as we have arrival updates.

Can I change or cancel my order?

We only accept orders for items which are in stock and ready to ship, so there is a very limited time period to request a change or cancellation to an order before it enters the shipping process. If you would like to request a change or cancellation to an order that hasn’t already shipped please contact us ASAP using the button below.

Request order change

*You must be logged in to your account to request an order change.

Can you get me this item in a different size or color?

Every item we have available is listed on the website in the appropriate category. If you can’t find a specific size, color, etc. it’s unfortunately not available from Next Level Motoring.

Does this item fit my car?

Next Level Motoring is more than just great prices and fast shipping. Our customer service department is full of automotive experts who will be happy to discuss product fitments and help you get the perfect automotive accessories for your vehicle.
If you need help with vehicle fitment, please contact us and we’re happy to discuss in depth.

Can I pick up from your warehouse?

Customers in the Southern California have the option of picking up from our Valencia, California distribution center to save on shipping. Simply choose “Free Pickup” as your shipping method during checkout.

You will receive an order confirmation email when your order is placed and a follow-up email confirming that your order is ready for pickup.

Our pickup location is located at:

Next Level Motoring
28034 Industry Drive A
Valencia, CA 91355

Please visit our Customer Pickup Page for all the details.

Can I change or cancel my order?

We only accept orders for items which are in stock and ready to ship, so there is a very limited time period to request a change or cancellation to an order before it enters the shipping process. If you would like to request a change or cancellation to an order that hasn’t already shipped please contact us ASAP using the button below.

Can I track my order?

Click the “My Account” link then “Orders” to view your online order history and view all available tracking numbers for each order. Tracking is also automatically emailed once available.

Once tracking numbers are created and mailed, it can take up to 24 hours for the tracking number to become active and start showing activity. If you just received your tracking number and it says “Not Found” on the carrier website, please check back in 12-24 hours for an update.

What if I need to change my shipping address?

Fraud prevention is necessary to keep prices low, and for this reason, we are unable to make a change to a shipping address once an order has been placed. Corrections (such as apartment number, misspelling, etc. may be possible if the order hasn’t already shipped. Please contact us ASAP to request a shipping address correction.

Shipping carrier contacts

If you have a question about your shipment or need to contact your shipping carrier, please use the information below

FedEx

1-800-463-3339

http://www.fedex.com

FedEx Delivery Manager allows you to:

  • Customize Delivery Time
  • Deliver to Another Address  Not allowed by NLM for fraud prevention
  • Hold at FedEx Location
  • Sign for a Package
  • Provide Delivery Instructions
  • Request Vacation Hold

Learn More at http://www.fedex.com/delivery

USPS

1-800-222-1811

http://www.usps.com

My tracking shows delivered but I can't find the package

Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days.

If you’ve waited a couple of days and you still don’t have the package:

  • See if someone else accepted delivery. Check with household members, neighbors, building managers, coworkers, the mailroom, front desk and anyone else who may have accepted the delivery.
  • Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place on a side porch, in/around your garage or behind bushes.
  • Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
  • Contact the carrier. Ask if they have additional information about the package’s location. Have your tracking number or delivery confirmation number handy. If your package was shipped via FedEx they may be able to hold the package at their local hub for you to pick up. You can call FedEx to see if this is possible.
Please note carriers may deliver packages until 8 p.m.
Do you ship to my country?

Next Level Motoring ships directly to 50+ countries worldwide.  To see if we ship to yours, simply add the items you are interested in, and calculate shipping rates.  If your country is listed in the drop-down list, then we can ship directly to your country.

If your country is not listed we do not ship directly to you, however, that doesn’t mean you can’t shop with us. Package forwarding companies such as http://www.MyUS.com offer forwarding services that allow you to shop at any store in the USA, and ship to a USA address.  Package forwarding companies then forward the shipment to your international address and make it fast, easy and secure to shop online.

Next Level Motoring is NOT affiliated with http://www.MyUS.com or any package forwarding companies. If you have a question about their services, fees, etc. please contact them directly.

How long does shipping take?

Our most popular, and economical shipping method is FedEx Home Delivery (Residential) and FedEx Ground (Business). FedEx Ground is extremely cost-effective and provides delivery to every address in the 48 contiguous U.S. States within 1 to 5 business days.

View the chart below to determine how long FedEx Ground takes to your location:

Need it faster?  No problem! We also offer FedEx 2Day and FedEx Express Saver (3 Day) expedited shipping methods to all 50 U.S. States.

FedEx SmartPost is available for many low-weight packages to residential customers in all 50 states. Transit times are typically 2 to 7 business days, based on the final destination zip code.

United States Postal Service 2-3 Day Airmail Service is also offered and is great for customers in Alaska, Hawaii, Puerto Rico, and Guam. USPS 2-3 Day Airmail is also great for lightweight shipments in all 50 States.

International Customers: We offer FedEx International Economy (2-5 Day) Service to many countries around the world. This shipping method is trackable, reliable and insured.

 

What payment methods do you accept?

We accept all major credit or debit cards: Visa, MasterCard, American Express and Discover. You can also pay using PayPal, or finance your order using Affirm.

Please note that not all payment methods are available in all countries. Please add the item you’re interested in to your shopping cart, and all available payment methods will be clearly listed on the checkout page.

Do you offer financing?

We do! Customers in the USA may opt to use Affirm or PayPal Credit to get your order now and pay over time.

I have a question about a charge

Please contact us to discuss any specific billing related questions and we’ll be happy to discuss.

Can I get a copy of my receipt?

A detailed order confirmation email is sent as soon as your order is successfully placed. Please retain this for your records as this is your receipt. Please visit your Order History to re-print previous invoices. To maintain account security we are unable to fax or manually email this information.

What is the return policy?

Most items can be returned for a refund within 30 days of shipment. A few items like tires, light bulbs and clearance items are excluded so please click here to read our return policy in full.

Is my purchase covered by a warranty?

Many of the products we sell are covered by a manufacturer warranty. If you received a defective item that is covered by a published manufacturer warranty, Next Level Motoring will help facilitate the warranty exchange or repair subject to the terms of that policy.

Still have a question?

Please contact us for more information.

Get in touch